Policies
Welcome to TappAV.com!
This website is owned and operated by Touchwood Automations. By accessing or using this
site, you agree to the terms and conditions outlined below. We encourage you to read these
terms carefully. If you do not agree with them, we kindly ask that you discontinue using the site.
Terms Of Use
Age Requirement
To place orders or make purchases on TappAV.com, you must be at least 18 years of age. If you are under 18, we kindly request that you have parental or guardian consent before proceeding with any transactions.
Non-Liability Clause
While we strive to offer a seamless experience, Touchwood Automations cannot be held responsible for any damages or losses incurred while using this website. This includes potential loss of revenue caused by delays, non-deliveries, or service interruptions arising from third-party vendors or technical issues. We appreciate your understanding.
Order Fulfillment
For areas serviced by recognized courier companies, Touchwood Automations takes full
responsibility for ensuring your order reaches you. We aim to provide prompt and reliable
service to all our customers.
Virtual Assistance Service
As a special offer, TappAV provides one-time free virtual assistance for installation and
calibration of products purchased through our website. This service is available by appointment,
and the time slot will be mutually decided with the customer. This offer applies only once per
product purchase.
Pricing and Stock Availability
Please note that prices and product availability are subject to change without prior notice. We
reserve the right to refuse or cancel orders in cases of pricing discrepancies or any other issues.
We’ll notify you promptly if such a situation arises.
Order Cancellations
If you’d like to cancel an order, we are happy to assist, provided the order has not been
dispatched. Once an order is shipped, cancellations may not be possible. We appreciate your
understanding on this matter.
Incorrect Pricing
In the event a product is listed at an incorrect price, we reserve the right to cancel or refuse any
orders placed for the product. If payment has already been made, rest assured that we will
issue a full refund promptly.
Non-Delivery or Delays
If your order is undeliverable due to incorrect information (such as an incorrect address), we
kindly ask that you cover any additional costs for re-delivery. Please ensure all details are
accurate when placing your order.
Customer Information
We trust that the information you provide during your purchase is accurate and truthful. We may
verify this information to ensure a smooth transaction and reserve the right to cancel orders if
discrepancies are found. Your cooperation is greatly appreciated.
Third-Party Fraud
Touchwood Automations is not liable for any fraudulent activities committed through third-party
payment systems. Please ensure that the payment details you provide are valid and authorized
to prevent any issues.
Jurisdiction
These terms are governed by the laws of the Republic of India. Any disputes that arise will be
handled exclusively by the courts in Pune, India.
Limitation of Liability
While we make every effort to provide accurate and complete information, Touchwood
Automations does not guarantee the accuracy, quality, or completeness of the data, products, or
services offered on TappAV.com. We are not responsible for any direct or indirect damages,
including but not limited to loss of data, profits, or business, as a result of using this website.
Website Availability
Occasionally, we may need to suspend access to the website for maintenance or due to
technical issues beyond our control. We apologize in advance for any inconvenience caused by
such downtime and appreciate your patience.
Amendments
Touchwood Automations reserves the right to update or amend these terms and conditions at
any time without prior notice. We encourage users to review this page periodically to stay
informed of any changes.
Payment Terms
All purchases on TappAV.com must be completed using the provided payment methods at
checkout. Payment must be made in full before products are shipped or services are rendered.
Shipping and Delivery
Our team works to ensure timely delivery of all products. Delivery timelines may vary depending
on the location and availability of the products. You will receive a notification with estimated
delivery times once your order has been confirmed.
