Policies
By shopping with TappAV, you agree to this Return, Refund, and Cancellation Policy. We value
your trust and are here to assist you throughout your shopping journey.
1. Refund Policy
Eligibility for Returns
You may request a return under the following conditions:
- The product is defective, damaged, or not as described.
- The product is unused, and all original packaging, accessories, and documentation are
intact.
Return Window
You must notify us of your intention to return the product within 48 hours of delivery. Following
this, you have up to 7 days to schedule the return. Please note, returns initiated beyond 48
hours may not be accepted.
Non-Returnable Items
The following items are non-returnable:
- Customized products (e.g., bespoke home theater setups).
- Products that have been physically installed, mounted, fixed, or drilled, including items like wall-mounted projectors, ceiling-mounted speakers, or customized systems, are non-returnable.
- Consumable items like cables, connectors, or software.
- Services purchased through our website, such as Value-Added Services.
- Products purchased on clearance or during special sales events.
Non-Returnable Items
To initiate a return, please contact our customer support team at support@tappav.com within
48 hours of receiving your product. You may be required to provide photos and videos of the
product, including the packaging, as part of the verification process. Our team will then guide
you through the next steps.
2. Refund Policy
Refund Process
Once your returned item passes inspection, we will process your refund within 7-10 business days. Refunds will be made through the same payment method used during the purchase:
- Credit/Debit Card & Net Banking : Refunds will be credited to the original payment method.
- EMI Purchases : EMI cancellations will be handled by your card provider.
- Cash on Delivery (COD) : Refunds will be made via NEFT/UPI transfer.
Partial Refunds
In some cases, partial refunds may be granted if:
- The product shows signs of wear or is missing parts.
- The return is initiated beyond the return window.
The amount of the partial refund will be communicated to you in advance, and we will proceed only after receiving your approval.
Shipping Costs
Shipping costs are non-refundable unless the return is due to an error on our part (e.g.,
incorrect or defective item). For cancellations made after dispatch, we will deduct approximately
10% of the product’s cost to cover two-way shipping fees.
3. Cancellation Policy
Before Dispatch
You may cancel your order before dispatch without incurring any fees. To cancel, please contact us at support@tappav.com or call our customer service team with your order number.
After Dispatch
If your order has already been dispatched, cancellations may not be possible. In such cases, a 10% fee will be deducted from the refund to cover two-way shipping costs.
4. Damaged or Defective Products
After Dispatch
If you receive a damaged or defective product, please notify us within 48 hours of delivery at support@tappav.com, providing photos or videos as verification. Depending on stock availability, we will either offer a replacement or a full refund.
5. Additional Conditions
- Stock Availability : Any replacements in case of return or defective products are subject to stock availability.
- Non-Refundable Services : Services purchased through our website, such as Value-Added Services, are non-returnable and non-refundable.
6. Contact Us
For any questions or assistance with returns, refunds, or cancellations, please contact us at:
- Email : support@tappav.com
- Phone : +91-7720090883
